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Refund and Return Policy

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Refund and Return Policy


Cancellation policy

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. Cancellation of order can be done for Cash on Delivery order if the order is not processed from X-group Chain Restaurant. For online payment cancellation of order is not allowed.

X-group Chain Restaurant has the right to cancel order in such case full refund will be done from the online apps to the payment method used while placing the order for online payments. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

We reserve the sole right to cancel your order in the following circumstance:

  • in the event of the designated address falls outside the delivery zone offered by us;
  • failure to contact you by phone or email at the time of confirming the order booking;
  • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
  • unavailability of all the items ordered by you at the time of booking the order.

Refunds policy

You shall be entitled to a refund only if your pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:

Your order packaging has been tampered or damaged at the time of delivery;

Our decision on refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your account within 10 working days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

Refund & Return policy on cancellation

  • Online Food cancellation within 5 minutes
  • Cancelling table booking within 3 hours
  • Party/event booking within 3 days